Booking Terms and Conditions
We've made our booking process as flexible as possible for our guests. You don't need to make an advance payment, and we offer a free cancellation within 48 hours (for tours that require a trekking permit) and 24 hours (for tours without a trekking permit) before the tour starts. This way, you only pay when you actually go on the tour, and you don't have to wait for a refund if you need to cancel last minute.
Additionally, our payment on arrival policy ensures that you have the flexibility to change your plans without worrying about losing your deposit. This gives you peace of mind and allows you to focus on planning your trip and getting excited for your adventure.
Our goal is to make the booking process as hassle-free and convenient as possible for our guests, and we hope this policy helps to do that. We're always here to help, so please don't hesitate to contact us if you have any questions or concerns.
How Our Booking Process Works?
In 8 simple steps we explain what you should take into account along our booking terms and conditions:
Find Your Tour
Book one of our tours directly through our website or
reach out to us
through any of our available channels to customize your trip to your liking.
Get Confirmation
After selecting your tour, you will receive confirmation from us. This will be sent immediately if booked through our website, or in a separate email for customized tours.
Stay in Touch
Please do not hesitate to contact us with any questions or concerns regarding your trip. We are here to assist you and will respond promptly and thoroughly.
Modify Your Tour
Flexibility is important, and we understand that plans can change. You can modify or cancel your booking as needed, free of charge. Cancellations made within
24 hours
before the tour start for non-permit required tours and
48 hours before the tour start for permit required tours, will not be charged.
Submit Documents
For treks requiring permits, please provide us with a copy of your passport and passport photo as a JPG or PDF via email at least one week prior to the trek. It helps us to arrange the necessary permits and make your trek smooth.
Specify the Pick-Up Place
If you have already arranged accommodation in Pokhara, please let us know the name of the hotel, so we can arrange for pick-up from your hotel on the day of the tour.
Pay on Arrival
Conveniently, payment can be made upon arrival before the tour begins. We prefer cash payment but other forms of payment can be accommodated upon request, with a small additional fee. Our prices are in US Dollars, but payments can also be made in equivalent amounts in Nepalese Rupees, British Pounds or Euros.
Leave a Review
We would greatly appreciate it if you could take the time to leave a review of your experience on Google or
TripAdvisor, it helps us to improve our services and support our work.
Do you have questions?
If you require more details about our booking process and conditions, please contact us. We will get back to you as soon as possible.